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Terms and Conditions

Courtney Airsavers Ltd owns and operates the website

Financial Protection

Courtney Airsavers Ltd is a fully bonded member of ABTA (Association of British Travel Agents) F6492.

Additional protection is offered under our ATOL Licence No. 5711 (Air Transport Organiser’s Licence) granted by the Civil Aviation Authority. For further information please visit the ATOL website at


Courtney Airsavers acts as an Agent on behalf of the Principal therefore your contract with the Travel Agent is that of a ticket provider, your contract with the Schedule Airline is that of a service provider. Therefore we have no liability for any loss, personal injury or death however incurred unless such loss is caused by our negligence.

Privacy Policy

Courtney Airsavers Ltd may ask you for personal information when using this website; this will not be provided to third parties however, it may be used to email you with news, special offers or general information. Should you not wish to receive this information then please tick the appropriate box on the reservation page.

Flight Bookings

Airlines have many different rules & regulations on flight ticket sales and many are inflexible.

Please ensure that the purchase made is suitable for your requirements i.e. changeable ticket/non changeable/ refundable /non refundable. If in Doubt, please contact Courtney Airsavers’s Call Centre on Tele 0191 232 2777 for advice. Call Centre open hours- 9.00AM-5.30PM Monday to Saturday-7.00PM Thursday and 11.00AM-4.00PM Sunday.

Your contract will come into force as soon as payment is cleared within the Banking System and a confirmation is issued. An e-ticket will be emailed to the email address provided. It is essential that the correct information is given as we cannot be held responsible if your e-ticket does not arrive due to your junk mail settings or an incorrect email address.

Please double check that the name on the ticket matches the passport and the dates on the booking are correct as the Airline may be unable to alter the information once the e-ticket is issued. You must call us on 0191 2322777 to change or cancel your booking as all cancellations or changes will be subject to the relevant rules of the Principal.

An administration fee of £25.00 will be levied in addition to the charges imposed by the Airline.

The Principal reserves the right to make changes to your booking. i.e. timings or carrier due to circumstances beyond their control and when this happens as much notice as possible will be given.

If the airline cancels your booking due a major change of circumstances beyond their control and you do not accept the alternative then a full refund will be given.

Courtney Airsavers are not liable if there is any change to a departure/arrival time previously given. You are asked to re confirm all flight times with your airline carrier beforehand.

Courtney Airsavers Ltd have no control over the prebooking of seats

Government imposed Taxes, Fees and Charges

It is not always possible to include departure taxes on your ticket(s). Some Departure Taxes must be paid by you locally to the Government of that country you have visited and are therefore non-refundable from us.

Use of the site

We do not accept any liability in respect of the use of this site at any time, we do not warrant the site free from computer viruses or other properties that may cause damage.

Please note we may change any aspect of the site or its content including suppliers, features, information database or content. We do not guarantee that information on the site (including without limitation prices, descriptions or dates) is free from errors or omissions but will use all reasonable endeavour to correct any errors as soon as practicable.

You must be 18 years of age or over and have legal capacity to use the site and guarantee that all information you have provided about yourself or members of your party is true and accurate.

You also accept all financial responsibility for all transactions made under your name or account.

Courtney Airsavers reserve the right to deny access to the site at any time without notice.

Hyperlinks to Third Parties

Courtney Airsavers Ltd Website contains links to other operators i.e. Accommodation Only, Car Hire, Airport Parking, Airport Hotels, Transfers and Insurance. These links are for your information and Courtney Airsavers Ltd cannot take any responsibility for information obtained from such Websites. Please take note of the financial protection available from such websites, if in doubt check the ABTA website as some may not be ABTA protected.

Passport, Visa and Health Requirements

It is the responsibility of the passenger to ensure that the necessary Passport, Visa and Health Regulations are adhered to depending on the Country of destination and any Transit Point Visa is obtained if required. If in doubt you should contact the relevant Embassy or Consulate of your Destination or Transit Point.

We recommend that adequate Travel Insurance is taken out for you and your party prior to your departure date. Current health and travel information is available from the Department of Health and the Foreign Office.

The Contract

The Terms and Conditions of a booking will be governed by English Law and subject to the jurisdiction of the English Courts.

The Terms and Conditions may be amended without prior notice. If this were to happen then the relevant changes would be shown on the website. The Original Terms and Conditions made when accepting your reservation would apply.